Relief Options - NET Credit Union
(844) 220-7845

Relief Options

Student LoansInsurance

If you are struggling financially due to COVID-19, we want to help.

Student Loan Assistance

24/7 Account Access

Personalize Support

Student Loan Assistance

  Impacted by the Coronavirus Pandemic? We’re here to help. In light of the significant impact and ongoing uncertainty around the Coronavirus pandemic, please know that your well-being and financial needs are our top priorities. With that in mind, in regard to your student loan account we have taken steps to ensure that you have access to the services and personalized support that you may need. Anytime Access University Accounting Service (UAS) is the loan servicer for your account and provides 24/7 access to view your student loan information and make payments at (Payments by mail should be sent to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.) Personalized Support If you have additional questions regarding your student loan account, or are experiencing difficulties at this time and need to discuss repayment options to keep your account in good standing, please call 800-723-2210 to speak with a servicing agent.

TruStage Insurance Relief Options

Auto Customer Refund

Payment Flexibility

TruStage Relief


To help through these difficult times, TruStage is taking action to support our members. Effective March 12, 2020, we will not cancel or nonrenew any policies for failure to pay premiums due for 90 days for the following TruStage Insurance Program products*:
  • AD&D Insurance
  • Life Insurance
  • Health Insurance


TruStage is also prepared to work closely with members that need assistance deferring Auto or Homeowner insurance payments to avoid cancelation of the policy. *Click for more details.

If you have any questions or concerns click here.


The NET Credit Union Management Team is closely monitoring the current situation.  We encourage you to follow us on social media and check the service updates page for updates. Thank you for banking on NET.

Reach Us

Our headquarters are here in Scranton; but with our ATM network, online banking and mobile app – we’re conveniently where you need us.
119 Mulberry Street Scranton, PA 18503

Questions about our Relief Options?

**Annual Percentage Rate.  0% interest for 12 months; Fixed Rate 9.99% APR for the remaining term of the loan.    No payment due for 90 days; after 90 days, minimum monthly payment  of $ 50 per month.  Terms available from 1 year to 4 years..   Minimum loan amount is $ 1,000; maximum loan amount is $ 5,000.   Loans above $1,000 cannot exceed one month verifiable gross income.  Must provide documentation of gross monthly income.  Per $ 1,000 borrowed at 9.99% APR for 4 years is $ 25.38 per month.   Member’s accounts must be in good standing and have a minimum credit score of 650.  Rates and terms subject to change.  Subject to membership eligibility.    Loan applications must be received by 6/30/20.  Equal Opportunity Lender.